1 Introduction

These Terms of Purchase and Use (together with the Privacy Policy and the Settings and Cookies Policy) define the terms governing the use of this website (www.massdeco.gr) and the purchase of products through this website (hereinafter the "Terms ").

Please read carefully these Terms, the Settings and Cookies Policy and the Privacy Policy (both hereafter collectively referred to as the "Data Protection Policies") before you start using this website. By using this website or placing an order through it you agree to be bound by these Terms and Data Protection Policies. Therefore, in case of disagreement with the Terms and/or Data Protection Policies, please do not use the website.

These Terms are subject to change. It is your responsibility to read them regularly, as the Terms in force at the time the Agreement is drawn up (as defined below) are also applicable.

If you have any questions regarding the Terms or the Data Protection Policies you can contact us using the contact form.

The Agreement (as defined below) may be executed, at your option, in any of the languages in which the Terms are available on this website.

2. Our Information

The website (www.massdeco.gr) includes the company's online store under the name, "HATZIANDREOU PAN. & SIA EE", , with headquarters at Kypro 114 street, 12132, Peristeri with tax number: 997939478 DOU: B PERISTERIOU, no. Fill: 9012601000

3. Your Information and Your Visits to This Website

The information or personal data you provide to us is subject to processing in accordance with the Data Protection Policies. By using this website you represent that all information and data you provide us is true and accurate.

4. Your Use of Our Website

By using this website and/or placing an order through it, you undertake:

a. Do not place false or fraudulent orders. If we reasonably believe that such an order has been submitted we have the right to cancel it and inform the relevant authorities.

b. Provide us correctly and accurately with your e-mail address, postal address and/or other contact information. You also agree that we may use this information to contact you should this be deemed necessary (see our Privacy Policy).

If you don't give us all the information we need, we can't process your order.

By placing an order through the website, you represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts.

5. Availability of Services

The products offered through this website are only available in Greece.

If you are in another European Union member country and wish to order products from this website, you are welcome to do so. However, the ordered products can only be delivered to the shipping address you provide us, which must be located within Greece.

6. How the Contract is Formed

The information contained in these Terms and the details contained on this website do not constitute an offer to sell but an invitation to enter into a contract. No contract shall be deemed to have been formed between us and you in respect of any products unless your order is expressly accepted by us. If we do not accept your order and the money has already been taken from your account, then it will be refunded in full.

To place an order you will be asked to follow the purchase process and press the "Approve Payment" button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). "Order Confirmation" does not mean that your order has been accepted, as this is an invitation from you to us to enter into a contract and purchase one or more products. All orders are subject to acceptance by us and such acceptance will be confirmed by the sending of an e-mail confirming that the product has been dispatched (“Dispatch Confirmation”). The contract for the purchase of a product between us (“the Contract”) will only be considered concluded when the Dispatch Confirmation is sent to you.

The Contract will only apply to the products whose shipment we have confirmed in the Shipment Confirmation. We are not obliged to supply you with any further products that may be part of your order, unless the dispatch of those products is confirmed by a separate Dispatch Confirmation.

7. Availability of Products

All product orders are subject to availability. In light of this, in the event of supply difficulties or out-of-stock products, we reserve the right to inform you of similar products of equal or greater quality and value that you may order. If you do not wish to order such similar products, we will refund any amount you may have paid in full.

8. Order Rejection

We reserve the right to withdraw any product from this website at any time and/or to remove or edit any material or content on this website. Although we make every effort to process all orders placed with us, exceptional circumstances may arise where we may need to decline to process an order after we have already sent you the Order Confirmation, which we reserve the right to do at any time at our sole discretion.

We shall not be liable to you or any third party for the withdrawal of any products from this website, or for the removal or editing of any material or content on the website or for refusing to process or accept an order after we have sent you the Confirmation. Order.

9. Delivery

Subject to the provisions of clause 7 above regarding product availability and subject to exceptional circumstances, we will use our best endeavors to complete your order for the product(s) listed on the Dispatch Confirmation by the delivery date specified in the Dispatch Confirmation or, if no delivery date is specified, within the estimated time period shown when you choose a payment method, and in any event no later than 30 days from the date of the Order Confirmation.

However, delays may occur in cases such as adapting the products to the customer's requirements, depending on the delivery area or in unforeseen circumstances.

If for any reason we are unable to meet the delivery date, we will notify you and offer you the option of either continuing with the purchase by setting a new delivery date from us, or canceling the order with a full refund. Please note that deliveries are not made on Saturdays and Sundays.

For the purposes of these Terms, delivery of the respective product shall be deemed to have taken place or the order shall be deemed to have been delivered when you or a third party designated by you, other than the carrier, has acquired physical possession or control of the products; which will be evidenced by the signature of the proof of receipt of the order at the agreed delivery address.

10. Failure to Deliver

If, after the expiry of 15 days from the time your order is available for delivery, that order has not yet been delivered for reasons not attributable to us, we will consider that you wish to cancel the Contract and the Contract will be deemed to have expired . As a result of the termination of the Contract, we will refund to you any payment we have received from you, including delivery costs (except for any additional delivery costs incurred in the event that you have chosen a delivery method other than the basic and least expensive method offered by us ) as soon as possible and in any case within 14 days from the date on which the Contract has expired.

Please note, however, that the transport costs incurred due to the termination of the Contract may have higher costs, which we are entitled to charge you.

11. Transfer of Risk and Ownership of Products

The risk of loss or damage to the goods is transferred to the consumer when he or a third party designated by the consumer and other than the carrier has acquired physical possession of the goods. However, the risk is transferred to the consumer if he hands it over to the carrier, if the carrier has been instructed by the consumer to transport the goods and this option was not offered by the supplier, without prejudice to the consumer's rights against the carrier.

Ownership of the products passes to you either on our receipt in full of all sums due in respect of the products, including delivery charges, or on delivery (as set out in condition 9 above) if this takes place later from collection.

12. Price and Payment

The price of each product will be that set out at all times on our website, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we discover an obvious mistake in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm the order at the corrected correct price or to cancel it. If we are unable to contact you, we will treat your order as canceled and refund you in full any amount you have paid.

We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you the Dispatch Confirmation), where the error in price is obvious and undisputed and can reasonably be recognized by you as an incorrect price.

The prices on our website include VAT but not shipping costs, which are added to the total price and will be shown to you before Payment is Authorised.

Prices may change at any time, however, subject to what is specifically stated immediately above, any changes will not affect orders for which an Order Confirmation has already been sent to you.

Once you have selected all the products you wish to buy, they will be added to your shopping cart and the next step is to proceed with the order and pay. To do this, you must follow the steps of the purchase process, completing or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change the details of your order. You are provided with a detailed description of the purchase process in the Purchase Guide. Also, if you are a registered user, the file with all your orders is available in the "Order History" field.

Payment can be made by Credit Cards, Debit Cards, Cash on Delivery, Credit Cards on Delivery, Debit Cards on Delivery, Bank Deposit. You can pay for the products you buy online using any credit (Visa, MasterCard, Maestro, Electron, American Express) or debit or prepaid card, or make a bank deposit.

"All payments made using a card are processed through the electronic payment platform <<Your electronic transaction data is transferred with TLS protocol at 256bit. We protect our databases with advanced Firewall and online authentication technologies.>>

To minimize the possibility of unauthorized access, your card details will be encrypted. Once we receive your order, we will pre-authorize your card to ensure there is sufficient credit to complete the transaction. Your card will only be charged once your order has been dispatched for delivery from our warehouses.

The moment you press the "Approve Payment" button, you confirm that the credit card belongs to you.

Credit cards are subject to validity and approval checks by your card issuer. If your card issuer does not authorize payment, we will not be liable for any delay or non-delivery and will not be able to enter into a Contract with you.

13. Purchase Without Registration/Purchase As Guest

This website also allows purchases through the “buy as a guest” feature. This method of purchase requires only the necessary information to process your order. Once the purchase process is complete, you will be given the option to register as a member or continue as a non-registered member.

14. Value Added Tax

In accordance with applicable rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT).

In this context and in accordance with Chapter I of Title V of Directive 2006/112/EC of the European Council of November 28, 2006, regarding the common value added tax system, as incorporated into the Greek VAT Code, as the place of supply will be considered the Member State of the address where the products are to be delivered (i.e. Greece) and the applicable VAT rate in Greece will be applied.

15. Returns of Defective Products

In the event that you consider that the product you ordered does not, at the time of delivery, comply with the terms of the Contract, you should contact us immediately via our online contact form, detailing the product and its defect, or by calling us at

2105749009 and we will give you instructions on further actions.

You can return the product and deliver it to the courier company that we will send to your home after consultation. The defective product must be returned together with the receipt received when the product was delivered.

We will carefully examine the returned product and inform you by e-mail within a reasonable time if you are entitled to a refund or replacement (if applicable). The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day we confirm to you by e-mail that you are entitled to a refund or replacement of the defective product.

In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred by you in returning the product. Your refund will be made using the same method as the payment at the time of purchase.

Your legal rights under applicable law are not affected.

15.5. Right to cancel and return products ordered from abroad

If you have ordered products through this website from another European Union member country outside of Greece, the above for returns apply with the limitation that returns by courier designated by us can only be made to the original address within Greece where the product was delivered.

At the same time we would like to inform you that we are not obliged in any way (with the exception of the case of defective products, where this condition does not apply) to pay the shipping costs when the place of return is different from the original delivery address as well as the return costs when the place of return is outside Greece.

15.1 Shipment Information

free shipping for all orders in Greece 

Within Attica: Delivery 3-5 days and free shipping

Mainland and Insular Greece: Delivery 5-7 days and free shipping 

Inaccessible Areas: Delivery 5-7 days and free shipping.

16. Liability and Disclaimer

Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of such product.

Without prejudice to the above, our liability is neither excluded nor limited in the following cases:

a. In the event of death or personal injury due to our negligence,

b. In case of fraud or fraudulent misrepresentation, or

c. In any case where it would be illegal or wrongful for us to exclude or limit, or to attempt to exclude or limit, our liability.

Subject to the preceding paragraph and to the fullest extent permitted by law, and except as otherwise set out in these Terms, we shall not be liable for the following losses, however caused:

a. Loss of income or revenue

b. Loss of commercial activity c. Loss of profits or contracts

d. Loss of anticipated savings e. Loss of data, and

f. Loss of time management or working hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or received from this website, unless otherwise expressly stated on the website.

All product descriptions, information and material posted on this website are provided "as is" and without any further warranty either express or implied, except for the warranties provided by law. In this light, if you are dealing as a consumer or as a user, we are obliged to deliver products that are in accordance with the Contract, taking responsibility for any lack of conformity that exists at the time of delivery. Products are deemed to be in conformity with the Contract when: a) they conform to the description and quality described by us on this website, b) they are suitable for the purposes for which products of this type are normally used, and c) have the quality and performance which is normal in products of the same kind and which can reasonably be expected. To the fullest extent permitted by law, we disclaim all warranties, except those to consumers and users who cannot be legally excluded.

What is provided in this condition does not affect your rights as a consumer or user, nor your right to withdraw from the Agreement.

17. Intellectual Property

You acknowledge and agree that all intellectual property rights, trademarks and all other intellectual property rights in and to all material and content provided as part of the website are owned by us or those who license them to us. The use of this material is permitted by you only to the extent expressly approved by us or its licensees. This does not prevent you from using this website to the extent necessary to make a copy of an order or the details of the Contract.

18. Events of Force Majeure

We will not be liable or responsible for any failure to perform or delay in performing any of our obligations under a Contract caused by events beyond our reasonable control (Force Majeure Event).

An event of Force Majeure is considered any act, event, failure to perform, omission or accident that is not subject to our reasonable control and specifically includes (but not limited to) the following:

a. Strikes, strikes or other union actions.

b. Social unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether or not declared) or threat or preparation for war.

c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

d. Inability to use railroads, ships, airplanes, motor vehicles or other public or private means of transportation.

e. Inability to use public or private telecommunications networks.

f. Acts, ordinances, laws, regulations or governmental restrictions.

g. Any strike, breakdown or accident of the ferry and postal services or other means of transport.

The performance of our obligations under any Contract shall be deemed to be suspended for the period during which the Force Majeure Event lasts and the time for the performance of our obligations shall be extended for a period equal to the duration of such period. We will use all reasonable efforts to end the Force Majeure Event or to find a solution to enable us to fulfill our obligations under the Contract despite the Force Majeure Event.

19. Waiver of Rights

If at any time during the term of a Contract we fail to seek strict performance by you of any of your obligations under the Contract or any of these terms and conditions, and/or if we fail to exercise any of your rights or remedies to which we are entitled under the contract or these Terms, this does not constitute a waiver by us of or a limitation of our said rights and remedies and does not relieve you of the obligation to comply with your said obligations.

Our waiver of any individual claim does not constitute a waiver of any similar claim in the future.

No waiver by us of any of these Terms or of our rights and remedies under the Contract shall be valid unless it is expressly stated to be a waiver and notified to you in writing, as set forth in the above term which refers to Notifications.

20. Partial Invalidity Clause

If any competent authority determines that any of these Terms or provisions of the Agreement are invalid, illegal or unenforceable to any extent, such terms or provisions will be severed to that extent from the remaining terms and provisions, which will remain in effect to the fullest extent permitted by law.

21. Full Agreement

These Terms and any document expressly referred to in them constitute the entire agreement between us regarding the subject matter of each Agreement and supersede any prior written or oral agreement, understanding or arrangement between us.

Both you and we acknowledge that, in entering into a Contract, neither of us has relied on any statement, undertaking or promise made by the other party or implied orally or in writing during our negotiations prior to such Contract, except unless otherwise expressly set forth in these Terms.

Neither party may exercise a remedy in respect of any misrepresentation made by the other party, whether oral or in writing, prior to the date of each Agreement (unless the misrepresentation was made with intent) and the exercise of remedies by the other party will only be permitted for any breach of the Agreement as provided in these Terms.

22. Our Right to Modify these Terms

We reserve the right to revise and amend these Terms at any time.

At the time you order products from us or use this website, you are subject to our then-current policies and Terms, unless any modification of those policies, our Terms or the Privacy Policy is required by law or government authority. , in which case any changes will also apply to the orders you submitted prior to the changes.

23. Law and Jurisdiction

The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law.

Any dispute arising from or related to the use of the website or the Agreements in question shall be subject to the non-exclusive jurisdiction of the Greek courts.

If you are contracting as a consumer, this clause in no way affects your statutory rights.

24. Comments and Suggestions

Your comments and suggestions are always welcome. Please send us your comments and suggestions through our online contact form.

If as a consumer you believe that your rights have been violated, you can direct your complaints to us by sending an email to:

[email protected] with the aim of an out-of-court settlement.

In the same context, if the purchase between us has been made through our website, we inform you, as mandated by European Regulation 524/2013, that you are entitled to seek settlement of your consumer dispute with us through the online out-of-court dispute settlement platform at

http://ec.europa.eu/consumers/odr/.

Last Update: 01/04/2020.

ANNEX

Withdrawal Form

(complete and return this form only if you wish to withdraw from the Contract)